Lacking professionalism in sourcing agents is a big concern for all global buyers, it has been a so controversial issue that folks have heated debate over the pros and cons of hiring Sourcing Company in China. Numerous purchasing offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ attention to their particular services and advertise that they may never resort to this unethical behavior.
However, it needs to be admitted that all of them are basically agents, and they are generally all very likely to fall under this lapse, but couple of them shed much light on solutions to this problem. The issue is simply because of human nature. For example, many of them could have mixed feelings once they offer the quotations to their clients, they might ask themselves, “I discovered so amazing a supplier for my client, plus they get so excellent price, shouldn’t I deserve something more?” “The packaging and shipping cost me a great deal, and it also took me a a substantial amount of effort in speaking with this supplier, should i work for my clients only to make ends meet?”
A typical practice is the fact some suppliers willingly give sourcing consultants or translators an accumulation hidden commission so that you can win the order or even the latter asks for kickbacks from your suppliers, however, this practice is not only unethical and unprofessional, but additionally practically unsustainable, because although unlikely some day the suppliers could tell the facts for the buyer, the sourcing agent would find himself only a tool for your suppliers and, worse, end up being no long trusted through the client.
The best and extremely likely the only option is to facilitate a sustainable system that enables the sourcing agent to become fully integrated into the buyer’s virtual office. The client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, as the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try a few of the methods below:
Provide payment proof for every single transaction with the suppliers and shippers. This could include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this manner, the initial total price in procuring the goods can easily be tracked and calculated.
Present detailed contact details of all of the suppliers and shippers to the client. Moreover, when the client needs to get in touch with them for just about any clarification purposes, in the event the suppliers usually do not understand English, the smosbr agent should offer translation help to facilitate the clarification process.
Say no to any form of hidden commission from the suppliers, stay impartial and objective in choosing suppliers for the client’s requirement. Always stay answerable and ready to accept the suppliers, provide the buyer’s requirements in their mind in a timely manner, show to the suppliers that this buyer’s interests are physically and constantly represented.
On the client’s request, make tours to the suppliers for quality checking, pre-delivery inspection, trouble shooting, technical support, etc and make sure the suppliers fix all issues worried about the goods both before and after the delivery in the goods.
The buyer can try some of the methods below:
Offer a reasonable sourcing fee.. If at all possible, assist the agent create a message ID inside the name in the employer’s company so he can more convincingly represent the customer in working with the suppliers, likewise, the roll-out of Chinese website to buy stuff could also carry out the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc at the agent’s end. Motivation measures: As the cooperation reaches a very stable and mature level, it might worth consideration to provide retainer fee or performance bonus for the agent based upon savings achieved.